77ja Privacy Policy
Your personal information is very important to us. This policy explains in detail how 77ja collects, uses, and protects your information.
Introduction and Scope
77ja ("we", "our", or "platform") operates a trusted online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") will inform you in detail about what information we collect from you while you use our website 77ja.cam, how we use that information, and how we keep it secure.
This Policy applies to all activities including visiting our website, creating an account, playing games, conducting financial transactions, or contacting our customer support team. By using our platform, you are considered to have agreed to the terms of this Policy.
Important: This Policy applies only to persons aged 21 or older. Minors are requested to refrain from using our platform. If we become aware that a minor has provided information, we will delete it immediately.
What Information We Collect
Various types of information are collected during registration and use of services at 77ja. Below we describe in detail the types of information we collect:
2.1 Personal Identity Information
- Full name (for real identity verification)
- Date of birth (for age verification — to confirm 21+)
- Email address (for account registration and communication)
- National ID or passport number (for KYC verification)
- Residential address (where required)
2.2 Financial Information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account information (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical and Automated Information
- IP address and device identifier information
- Browser type and version
- Operating system information
- Website usage logs (visit times, pages viewed)
- Information obtained from cookies and similar tracking technologies
2.4 Gaming Activity Information
- Play history and preferred game types
- Bet amounts and results
- Bonus and promotion usage records
- Account login and logout times
Purpose of Using Information
We use your information only for specific and legitimate purposes. Information collected at 77ja is used for the following reasons:
3.1 Service Operations
Your information is used to create, manage, and secure your account; to process financial transactions; to run gaming services smoothly; and to provide customer support.
3.2 Identity and Age Verification (KYC)
As part of responsible gaming and to comply with applicable laws, we verify the identity and age of every user. This process may involve reviewing your personal identity documents. Copies of documents are stored securely after verification is complete.
3.3 Fraud and Scam Prevention
We monitor your transactions and gaming activity to ensure account security, detect irregular activity, and prevent money laundering. This is also important for your own protection.
3.4 Communication and Support
We use your email address for important account notifications, transaction confirmations, security alerts, and customer support. If you do not wish to receive promotional communications, you can opt out at any time.
3.5 Service Quality Improvement
Analytical information is used to improve our platform's performance, user experience, and gaming environment. This information is generally processed in aggregated and anonymized form.
Data Security and Storage
77ja gives the highest priority to the security of your information. We use modern technology and industry-standard methods to keep your personal and financial information secure.
4.1 Encryption Technology
Our entire website is secured by SSL (Secure Socket Layer) encryption. This means all information transmitted between your browser and our servers remains encrypted and cannot be read by third parties.
4.2 Server Security
Our servers operate in a maximum-security environment. Our data is kept secure through firewalls, intrusion detection systems, and regular security audits. Only authorized personnel can access your information.
4.3 Data Retention Period
Your information will be retained while your account is active and for a specified period afterward to meet legal requirements. Financial transaction records are retained for the applicable period as required by law. Personal information that is no longer needed after account closure is securely deleted.
Our Security Commitment: No password is stored in plain text — all passwords are protected with strong hashing algorithms. No member of our staff will ever ask for your password.
Sharing Information with Third Parties
77ja does not sell your personal information to any third party. However, information may be shared in a limited way in the following specific circumstances:
5.1 Payment Processors
Information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment service providers. These providers follow their own privacy policies.
5.2 Game Providers
The minimum information necessary to manage gaming sessions is shared with our game partners including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These third parties may only use the information for the purpose of providing specific gaming services.
5.3 Legal Obligations
We may be legally required to disclose information to comply with court orders, directions from investigating authorities, or requirements of applicable law. In such circumstances we will provide only the information legally requested.
5.4 Fraud Prevention Agencies
As part of actively working to prevent money laundering and fraud, necessary information may be shared with security agencies or investigating authorities.
Cookies and Tracking Technology
The 77ja website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Essential Cookies
These cookies are essential to maintain your login session, ensure security, and keep the platform's basic functions running. Without them, the website will not work properly.
6.2 Performance Cookies
These cookies are used to understand how you use our website, which helps us improve our service quality. The information collected is generally anonymized.
6.3 Preference Cookies
These cookies are used to remember your language preference, game type, and other personal settings, so you do not have to set everything up again on your next visit.
6.4 Cookie Controls
You have the option to accept or reject cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some platform features to not work properly.
Your Rights and Controls
77ja believes you should have full control over your own information. As a user of our platform, you enjoy the following rights:
7.1 Right to Access Information
You have the right to know what information we hold about you. You can contact our support team at any time to request a detailed summary of your information.
7.2 Right to Correct Information
If there is any error or incompleteness in your information, you have the right to request a correction. We will update the information as quickly as possible after verification is complete.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a set period due to legal obligations or ongoing disputes.
7.4 Right to Restrict Processing
In some cases you may request that the processing of your information be limited, such as during a dispute about the accuracy of the information or if the processing is unlawful.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will generally respond to your request within 30 business days.
Protection of Minors
77ja firmly believes that online gaming is for adults only. Our platform and services are for persons aged 21 or older only.
We do not knowingly collect information from any person under the age of 21. Each user's age is verified at the time of registration. If for any reason a minor gains access to the platform, the account will be closed and the related information deleted as soon as we are notified.
Parents are requested to monitor whether their children are using our platform. If you have any suspicion, please notify our support team immediately.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time due to business needs, legal changes, or technological developments. For any significant changes, we will:
- Update the date on this page
- Notify registered users by email
- Post a notice on the platform if necessary
Continuing to use the platform after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us.
Email Support [email protected]
Live Chat Support Available 24 hours, 7 days in Bengali. You can get instant support on any privacy-related matter through live chat.
We are committed to protecting your privacy. Your trust is the most valuable asset to us.
To learn more about responsible gaming, visit our Responsible Gaming page. To learn about the platform's rules and conditions, review our Terms and Conditions page.